Information Blocking and Patient Record Access Training for Healthcare Staff

Information Blocking and Patient Record Access Training for Healthcare Staff

Help your healthcare team support timely access to patient records while protecting sensitive health information.

This online course introduces healthcare staff to HIPAA patient access rights and the federal information blocking rules. It explains how these requirements affect everyday record requests, access to electronic health information, and communication with patients.

The training focuses on recognizing unnecessary barriers, responding appropriately to access requests, and knowing when to seek guidance from a supervisor, privacy officer, or compliance team. Staff gain a clearer understanding of how to support patient access while following applicable privacy requirements and organizational procedures.

Key Topics

• Understanding patient access rights and staff responsibilities.

• Recognizing practices that may delay or interfere with access to electronic health information.

• Handling record requests and explaining next steps clearly.

• Supporting access through patient portals and other available methods.

• Protecting patient privacy while supporting appropriate information sharing.

• Identifying concerns that require documentation or further review.

Who Should Take This Course?

This course is designed for front desk and registration staff, medical records personnel, nurses, medical assistants, healthcare providers, practice managers, and privacy or compliance staff who handle patient information or assist with record requests.